On August 22 I signed a contract with T-Mobile for two free phones, with first month free, free unlimited mobile to mobile, free nights and weekends, and only $49.99 a month. I still have a copy of the original contract. My first bill I received from them on October 20 had a previous balance of ...
I have used T-Mobile for almost a year now. Most of my calls are either disconnected, they can't hear me or I can't hear them. This started as soon as I signed up for their service. I have two phones with them and both were just as bad. We called many times and they always said they would have ...
I bought three T610 phones from T-Mobile and was supposed to receive a $100 rebate per phone. I received only two $100 checks. T-Mobile said they had only received two rebate submissions from me and that's why they only sent me two checks. I said, "I kept a copy of all of my submissions, so I ...
I just couldn't seem to get the right service plan for my cell phone service from T-Mobile. No matter what I did the bill was always $100 or more dollars over the stated plan cost. In late summer of I saw an ad for a plan that offered more minutes than I currently had and was cheaper. I called ...
Due to being in an area without service, the customer rep. (Candy) offered to suspend my account without charges which I specifically asked about. I was surprised but happy about the news. Hence, why I asked for the rep's name. Well, I've been getting charged for not having service (suspended). ...
I was a satisfied T-Mobile customer for 11 months. The price was right and phone service were great. The (lack of) customer service at the beginning on the 12th month frustrated me more than any other experience I have ever had. Either none of their CSRs have the same training, or they are coached ...