Back in November, they did not send us a bill, so we did not know the amount to pay. They turned off our service (TV and Internet), and we called to have an extension on service for a few more days. They said, since we did not have full service we did not have to pay the full amount of $95. We ...
Suddenlink recently took over our old local cable provider NPG cable. While having NPG our service was great. Now that suddenlink owns it everything has changed! We developed an issue where when the wind blows we lose ALL our services. I have called and had 6 "Techs" Out to our house with ...
Chatadra at customer service (Billing) was extremely rude when I inquired as to why I was billed on the 1st of the month and 29th of the month. This happened a second time and Suddenlink is gouging their customers. They say the customer is billed a month in advance. TWICE in one month is more than ...
My son went to buy a car and found a negative reporting from Suddenlink Communications. We contacted them, and they told us it would be resolved when we brought proof that the account did not belong to him. The account was clearly in someone else's name. When my son went to obtain service, they ...
I received a postcard in the mail advertising Internet and phone service for $30 per month. I made three different calls and was told at least once that no other obligations were required. I scheduled the install. The technicians, after installing the product, told me I needed to call customer ...
Any advice where to go with this? My cable and internet went out yesterday so I called the cable co. After an hour to complain. It took awhiile to get thru to a human. Bottom line - to get a credit for the down time of no service I have to call back a second time after service was restored. They ...