I called and asked to have DirectTv installed on 11-06-06. Nothing was told to me that I had to keep it for 12 months, or that there was a $150. Cancellation fee if I cancelled before the 12 months. I had lots of problems with techs not knowing how to install, and having multiple techs out to fix ...
After being a customer for six months and dealing monthly with inept customer service, I requested information in writing on how much it would cost for me to buy out the remaining six months of my non-existent "contract". They provided me a dollar figure which I gladly paid for them to go ...
I called Verizon for DSL Internet service so I agreed. Then I found out I had to lease a HD/DVR box for $418.95 with $100 rebate, or buy it outright for $750. I opted for the lease because it was replaced free in case of damage or a needed upgrade. I asked if I changed my mind would I / could I ...
In April while checking my bank statement again, I realized that Directv had debited my bank account $150 without my authorization and at a time when my Directv bill was due. I called customer service to inquire about the bill. I gave them my Directv account number and when they brought up the ...
I have been a customer of DirecTV for many years. I have multiple receiver boxes used through out my house, and as such I am familiar with the operations of the DirectTv DVR 15. Several months ago I started receiving programming that I did not request. Let me explain to those who do not have a ...
After an update to our R15-500 DVR unit on August 2, the unit started responding very slow to channel changes and guide access. The unit became progressively worse, and would lock up or freeze and had to be reset to regain usage. After several days of this problem, we contacted DirecTV customer ...