I contacted DirecTV on January 1 concerning a faulty receiver in my home. After going through their "technical support questions," it was determined that a tech would need to come out to my home. I advised the agent, Brett, that the problem I was having was identical to a problem I had ...
A few months ago, I moved and cancelled my TV service and decided to try Direct TV. I called them up and set up an appointment for installation. At no point was I told that there was a two year contract, nor did I sign or agree to a contract. The guy came out and installed two of the three ...
I called and asked to have DirectTv installed on 11-06-06. Nothing was told to me about having to keep it for 12 months, or that there was a $150 cancellation fee if I cancelled before the 12 months. I had lots of problems with techs not knowing how to install, and I had multiple techs out to fix ...
After being a customer for six months and dealing monthly with inept customer service, I requested information in writing on how much it would cost for me to buy out the remaining six months of my non-existent "contract." They provided me a dollar figure, which I gladly paid for them to ...
I called Verizon for DSL Internet service and a home phone line, at which time I was informed about their TV service. I was told I could get all 3 (phone, DSL and TV) for $106 a month after 3 months: first month $66, months 2-3 $88, with a one year agreement and a 30 day trial with NO obligation ...
In April, while checking my bank statement again, I realized that Directv had debited my bank account $150 without my authorization, at a time when my Directv bill was due. I called customer service to inquire about the bill. I gave them my Directv account number, and when they brought up the ...