08/12/08... I am appalled! I called today to switch to DirecTV. 89 minutes and two representatives later, they finally had my order straightened out. During this process both representatives confirmed the installation between 8:00 and noon tomorrow. I specifically confirmed this SEVERAL times, as I ...
I called to try to get new service with DirecTV (I call them "Dave"). Dave told me I would need a 2 yr contract. I asked what if I bought my own equipment. The answer was yes, no commitment when you buy your own equipment. So I bought an IRD (receiver) from an online wholesaler and paid ...
Hello, I am writing to complain about my service with DirecTV. Since I joined 2 weeks ago, I have had to call customer service 5 times to resolve my issues. First incident - When I got my service, JADeworld was not included. When I inquired about it, I was told that it would be 16.99 to add ...
My account was cancelled in October when I moved from Kentucky to Indiana. I specifically requested that they close my account (not suspend it) since I was moving out of the state. I was not under any contract and my balance was paid in full. Recently (August) I noticed an unauthorized charge ...
I moved to a new location, and DirecTV advertised a free move. After the tech installed the dish, he charged me 75.00 and I made a check payable to him. I called DirecTV and they said to cancel the check, which I did. For 3 days I got many calls from the tech who threatened to come to my home and ...
I left Dish in May after they removed Voom channels without warning. What a mistake! I went with Direct, and I tried for 2 months to deal with multiple problems with the Directv HR21 DVR receiver and got nowhere with customer service. They kept telling me I "must be doing something wrong" ...