08/12/08... I am appalled! I called today to switch to DirecTV. 89 minutes and two representatives later, they finally had my order straightened out. During this process both representatives confirmed the installation between 8:00 and noon tomorrow.
I specifically confirmed this SEVERAL times, as I had to arrange for someone to be here. I even had the reps stay on the line while I confirmed my arrangements, at which time I again confirmed 8:00 to noon the following morning. This evening I got a call from a computer confirming a different date! Inexcusable! I already made arrangements to have someone available at the time scheduled, and they changed it without consulting me, after it took 2 customer service reps 89 minutes to place my order in the first place! Wow! I may not get the Big Ten Network with Time Warner Cable, but at least I get customer service!
I am counting my blessings. At least I cancelled before I experienced the variety of problems I have read about after I googled and discovered this board!
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