My story is the same as most people reporting the practices of this company. I was told one price when signing up and got charged another. I was told I'd receive A, B, & C as gifts for signing up. I received B & C after fighting for them and never saw A. They said that offer wasn't through ...
We called to obtain information on cancelling our service with them, as we are still under contract. They told us the cancellation fee was going to be $320. They would send us the boxes for the receivers. When we asked when the dish would be removed, they said it stays here. Yet the commitment ...
We purchased Direct TV from their online website on 7/6/08 and paid by credit card. We received a letter from Direct TV dated 7/6/08 confirming our order and also assigning an installation date and time of 7/15/08 between 1:00 AM and 4:00 PM. We also received an e-mail confirmation on July 12 ...
The so-called technician that showed up didn't have a long enough cable. So I had to go to Best Buy and buy the cable. Then, upon my return, he informed me it's a "custom" installation and that he cannot do it today. My flat screen TV is now sitting on the couch and I have no TV. It takes ...
I tried to switch from Comcast cable to Direct TV, but they wouldn't accept my business because my first name is only an initial. Here is what their customer service rep wrote in response to my complaint about this policy: Thank you for writing us. When ordering your DIRECTV service it is requested ...
I upgraded to a DVR in 10/07. I recently got a better deal with another company after paying such extreme prices with DTV. So when I called to cancel them, they informed me that I signed a 2-year contract and that I was informed about this when I got the DVR. If they had told me this, I would have ...