I have fallen into Dell Hell. I recently bought two, expensive, Studio 17 Dell laptops. I have had problems with both but what really makes me furious is the horrific customer service response to my problems. I have probably spent over 50 hours on the phone with Dell and spent a couple of hundred ...
After having a $1200 Dell computer system for a few months past its 3 year extended warranty, the hard drive failed. I spoke with Dell customer representatives 3 times and received the same reply: "You need to buy another hard drive, your is no longer under warranty." In other words, a ...
I am being charged an outrageous interest rate of 30% apr. When I signed up for the "Dell prefered account" the ripp-off interest rate was never disclosed. I have request a lower interest rate from DFS and was told by their reps that my interest rate would be reduced down to a normal ...
Dell sold me a 2GB memory upgrade for 20 month old laptop. My laptop warranty ended after 12 months, but the salesperson at Dell assured me they would help me with the memory if there was a problem. The system only recognized half the memory and when I contacted Dell, they refused to provide ...
Had a accident with our Dell computer. The charge port got broken. We sent it back to Dell to be fixed. We were told that the motherboard was broke and it would cost around $700.00 to fix. We declined the work, because we could buy a new laptop for cheaper than that. So we went and bought a new ...
On the 5th November I ordered a Dell Studio 17 laptop and case total price 650GBP. On Monday the 10th November I received a call from the account manager (let's call him Mohammed) who dealt with my sale telling me that the laptop was on it's way and the courier would be in touch. When I checked my ...