Sales Rep: On 10 Oct I ordered a "Studio 1535" laptop from Dell. Sales Rep: Ronald C. DeCastro [email protected] [They refuse to respond to emails] 1-800-289-3355 [Routed To El Salvador! ] Having found it locally two days later for a cheaper price, I called to cancel the order ...
This all started two days ago when my computer AC adapter crapped out. I called Dell to order another on since I tried to order online and was told they were having technical difficulties getting orders to go through electronically. I talked to a woman named Rona or something like that, I couldn't ...
Computer shoppers interested in customer service and support and expecting it to be good should be wary of Dell systems. This is an example of a company whose outsourcing for services in the global marketplace has in my opinion ruined its serviceability to it's customer in North America. Their ...
I bought a laptop over four months ago. The tech support team told me the hard drive and optical drive were bad. But the ownership was not in my name (even though I signed up on their website when I bought the laptop) it took about 4 weeks to transfer the "ownership" to my name... That ...
I had ordered a replacement screen kit for a Dell Inspiron 9200 and requested that it be delivered 2nd day Air, UPS. Well, Dell shipped it 2nd day, DHL. And predictably, DHL, which does NOT service the area in which I live/work, dumped it off at the local Post Office 180 miles away! Needless to ...
First of all I bought my fourth and fifth pos system from Dell. My first 3 systems where under my Dell business line of credit and somehow they put me under a lease that I never actually requested. Then they sent the wrong system and I have proof of the returns. After that, they said that I could ...