BUYER BEWARE - Customer service was poor and contradictory. Service was not as advertised and failed me for almost a year with no notification. Filed a complaint. I was missled that Carbonate could back up externals, but was informed after the fact it was not supported on my Mac, but that perhaps ...
I signed up for carbonite after hearing their ads and doing some intial research. The problem is that my initial back-up has been grinding away for 20 DAYS and is less than half way complete. Carbonite will only back-up 2GB per day. The fact that Carbonite provides no information on transfer rates ...
Carbonite Initial date of Purchase: January 14 Minute renewal time: January 14 Very first time I attempted to Displace supported documents: September (just before this I believed all products were supported SO THAT AS LONG WHEN I DIDN'T REQUIRE MY DOCUMENTS ANYTHING APPEARED TO BE OK – my bill ...
I have a subscription that Carbonite confirmed was valid through 11/2. This was confirmed by Carbonite on 3/25 by email and a support ticket. After rebuilding my PC in July, Carbonite stopped working. After contact customer support they denied the 3/25 written commitment of my subscription and ...
Carbonite is advertised as always being able to back everything up. Twice before, it worked fine. But this last time, it did not—and Techs weren't concerned. All of my Outlook files, folders, emails, contacts, calendar, tasks, were lost. I have a business and those files were my brains, my memory, ...
I had a Carbonite account that worked fine. I had an email from Carbonite support sent in March confirming I had a valid account until 11/2. After reinstalling the software, my account "disappeared". Carbonite said the wasn't valid despite THEIR support person saying it was valid through ...