I ordered a product costing $280. They sent a product that costs $50. Took three weeks to get a return mailing label. Spoke to 7 different people in customer service. I asked for a refund. They sent another product. Shipped this back. Almost two months since I first ordered the product and still no ...
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On December 9th, I ordered a down pillow from Brookstone (marked in stock) through American Express, not a major item, but that is not really the point. It was for Christmas and in stock so it seemed safe. By December 15th I did not receive the tracking number so I called and they said they would ...
On December 10th I order six items as Christmas gifts from Brookstone because they guaranteed delivery by a certain date. I received an email telling me that everything was in stock and another email telling me that everything had been shipped. I even called to confirm this as I need these items ...
I purchased a heated vest form Brookstone at the end of the summer. I used it once on the first day cold enough and the battery did not recharge a second time. I called Brookstone and was informed of their 30 day return policy and was told to call the manufacturer. After some persuasion the ...
I purchased the 15" Brookstone digital body online. I examined the manual online also it was a Brookstone guide. The body that I obtained was a Smartparts body having a Smartsparts guide. This body has various functions the 15" body outlined about the Brookstone site. The quality of the ...