I purchased a heated vest form Brookstone at the end of the summer. I used it once on the first day cold enough and the battery did not recharge a second time. I called Brookstone and was informed of their 30 day return policy and was told to call the manufacturer. After some persuasion the ...
I purchased the 15" Brookstone digital body online. I examined the manual online also it was a Brookstone guide. The body that I obtained was a Smartparts body having a Smartsparts guide. This body has various functions the 15" body outlined about the Brookstone site. The quality of the ...
I had been provided an inside RC chopper like a 50th birthday present. The one who offered me the present settled Brookstone more money to buy a long guarantee for that chopper (Brookstoneis Safety Plus). Mounted on my present was something special bill for that warranty along with a brochure about ...
My husband bought me the N*A*P pink slippers from Brookstone for the holidays. The right slipper was defective in that it made my right foot turn on it's side which caused pain in my right foot and knee. The left slipper was fine. We went back to the store with the receipt and the original ...
Someone bought me a travel bag from there, 4 months ago. It has been used about 3 times. Now the bottom zipper is broken and it is unusable. Too bad that when they bought the gift they did not know there is only a 30 day return policy... Hardly adequate for a suitcase. ...
Brookstone has the worst customer service I've ever experienced. My wife bought me a jacket that had a battery-powered heating element in it for Christmas. It was too small, so we returned it asking for one size bigger. For months, we heard nothing. Then today, we finally got a hold of them and ...