I ordered a product costing $280. They sent a product that costs $50. Took three weeks to get a return mailing label. Spoke to 7 different people in customer service. I asked for a refund. They sent another product. Shipped this back. Almost two months since I first ordered the product and still no ...
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Boo Brookstone! I bought a Roomba iRobot machine for over $300.00. Item went poor, deliver to Brookstone for warranty repair or alternative. Obtained a notice back declaring they mightnot repair it so this is a giftcard. Only issue is they do not bring them any more. And so I cannot get a different ...
Required an RMA for that iConvert product after product failed within 7 days of getting item. Was advised an envolope could be sent to put on container it's been over fourteen days all I've is just a faulty item! Verry bad customer support and aparently bad merchandise as outlined from the recnt ...
On December 9th, I ordered a down pillow from Brookstone (marked in stock) through American Express, not a major item, but that is not really the point. It was for Christmas and in stock so it seemed safe. By December 15th I did not receive the tracking number so I called and they said they would ...
On December 10th I order six items as Christmas gifts from Brookstone because they guaranteed delivery by a certain date. I received an email telling me that everything was in stock and another email telling me that everything had been shipped. I even called to confirm this as I need these items ...