I had been provided an inside RC chopper like a 50th birthday present. The one who offered me the present settled Brookstone more money to buy a long guarantee for that chopper (Brookstoneis Safety Plus). Mounted on my present was something special bill for that warranty along with a brochure about ...
My husband bought me the N*A*P pink slippers from Brookstone for the holidays. The right slipper was defective in that it made my right foot turn on it's side which caused pain in my right foot and knee. The left slipper was fine. We went back to the store with the receipt and the original ...
Someone bought me a travel bag from there, 4 months ago. It has been used about 3 times. Now the bottom zipper is broken and it is unusable. Too bad that when they bought the gift they did not know there is only a 30 day return policy... Hardly adequate for a suitcase. ...
Brookstone has the worst customer service I've ever experienced. My wife bought me a jacket that had a battery-powered heating element in it for Christmas. It was too small, so we returned it asking for one size bigger. For months, we heard nothing. Then today, we finally got a hold of them and ...
I bought a $200 group of noise-reduction headphones in early Nov. They smashed after actually the 4th period I actually hook them up to my mind. Brookstone will not recognize the guarantee, fix, substitute and sometimes even repair to get a cost with no unique check out receipt. I had been ready to ...
I tried to return a gift within 30 days of purchase with receipt, they refused to refund my money.instead, they gave me a store gift card. I sent an email, plus a follow-up, to their customer services and never received a response. I will stay away from these guys. They are expensive, deceptive and ...