I purchased a laptop from Best Buy on 6/24. Their Geek Squad did the installment of the devices and software, but was unable to load all spyware etc... Due an internet issue. I got my internet issue resolved by the phone company. I took the laptop into Geek Squad sometime in July to get the ...
I purchased a small ticket item, a USB cable that was repackaged and tagged as inspection approved. Not thinking much about it, I went to use the cable about 45 days later, only to find it does not work. I went back to the customer service counter to be told there is nothing they can do about it as ...
I had a service visit scheduled between 8 and 12. When the repairman arrived at 3:30, he marched into my house with no introduction other than, 'how's it going?' I said, 'I would appreciate the courtesy of a phone call if you are going to be this late.' His response was, 'F@#$ you!' He shoved me ...
We purchased a Samsung Refrigerator in May along with the Best Buy extended service agreement. On August 28 we called in to have them fix the water in the door not working and a loud clicking noise coming from the back. A Geek Squad tech came out and stated the issue and ordered parts that took 2 ...
I'd my tv maintained on Sep 30. The specialist who arrived to my home explained he'd have to purchase a component which it'd get 7-10 times to reschedule a return for installation. I waited patiently and didn't call-in until March 8. I talked with Ashley in those days and he or she stated she'd ...
I bought a Compaq laptop computer from Best Buy. 6 months later the screen backlight went out. I took it back to Best Buy, and they said that, since I hadn't bought their service plan and despite the 1-year HP warranty, the only thing they could do is shop it back to HP for me. They did all but ...