When switched over from Comcast to AT&T, home phone package had limited minutes of 250 per month and this was never disclosed. This month's bill had HOME PHONE charges of $299.00! On phone now with customer service and if they do not remove charges, I am switching back! Beware!!! ...
AT&T customer service is horrible. Their hold times and transfer times are unbelievable. Obviously, the reps are untrained, if they need to transfer a customer 8 times to 8 different departments only to be disconnected. I can't understand how a customer can call AT&T for a simple billing ...
Customer service talked me into subscribing to the Connect Tech service to fix a virus problem. After six hours on the phone, the Connect Tech reps could not fix the problem. I asked for a refund, since they had not provided the service as advertised, and had wasted six hours of my time. They would ...
There are several issues I need to report. 1. I requested information regarding Universal Lifeline service several weeks ago. I was told I would receive the forms by mail in a few days. While I wait (and wait), I'm being charged the regular rate which I cannot afford. I've had Universal service in ...
On my January AT&T bill (and I am told on my upcoming February bill) a $9.99 charge has appeared for "Text Alerts Now", giving the goldpocket website as a contact. These are totally unauthorized, and AT&T is disputing them, but they need to stop showing up as charges. ...
I have posted my complaints before about ATT, and only continue to because COX is almost as bad, this is what happens when corporations are able to monopolize services. They continue to provide the most convoluted customer service possible. Every single time I have a problem that cannot be ...