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Found 48 reviews / complaints
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Hotwire.com
Each Star Category shows hotel chains in that category. I paid for a 3 star but the hotel is in the 2 star category! Internet

Traveling & Tourism Jan549 0

I have used Hotwire several times before and have been generally satisfied however this time the site and customer service have misrepresented what I was paying for. I booked a 3 Star hotel after having looked at the hotel chains in that category. All of them were nice hotels and known to NOT have ...

Hotwire
Misrepresented Price and Stars Rating

Traveling & Tourism John B14 0

The site advertised a "hot deal" in Charlotte, NC, claiming it was a 3 star hotel and that the price of the hotel room was $79/night at other sites. After completing the transaction, I found that it was a 2 1/2 star hotel at other sites and the maximum rate charged at any site, including ...

Hotwire
Consumer Report

Miscellaneous jennife2299 0

When placing a hotel reservation hotwire's system timed out. I did not receive a confirmation that the room booked, so I immediately made a duplicate reservation. When my bill showed a duplicate, hotwire refused to credit the duplicate charge saying that I hit the button twice and that all sales ...

Hotwire
Consumer Report

Miscellaneous oniwell1 0

I booked a hotel via hot-wire.com and even called an agent and asked question about the number of beds in room. I was told that I would not be told until I booked I also explained I was handicapped and needed to sleep alone. It did not matter what I explained I was booked in a one bed room because ...

Hotwire
Hotwire Misrepresents Hotels Distances

Traveling & Tourism Misrepresentation1 0

I unfortunately learned that Hotwire's airport distances are as the crow flys — not actual road distances. Be careful committing to "blind" hot deals adjacent to airports. You may be stuck with a large taxi bill and the hotels are not as close to the airport (for free pickup) as expected. ...

Hotwire
Consumer Report

Miscellaneous Anonymous 152893 0

Hotwire overbooked seats on Delta Airline. Delta told me to contact hotwire. Hotwire siad this wasn't their problem and to resolve it with the airline. In the end 800 bucks shot had to rebook with United Airlines. Never buy anything using hotwire. See complaints below with the BBB as well as ...

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