I have used Hotwire several times before and have been generally satisfied however this time the site and customer service have misrepresented what I was paying for. I booked a 3 Star hotel after having looked at the hotel chains in that category. All of them were nice hotels and known to NOT have exterior room entrances. When I received my confirmation for a 3 Star property it was for a Howard Johnsons. On the site, Howard Johnsons is listed in the 2 Star category. Not only that but this hotel has exterior doors like a motel. Customer service has been useless and rude. They have stated that this particular hotel is a 3 star hotel. How is that possible when it has all of the makings of a substandard motel including the exterior doors? I will NEVER use Hotwire again.
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