Phone: 8007057681
Found 49 reviews / complaints
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Castlerock Security
SAI Double talking liars who claim to want to protect my family and belongings

I began my account on June 5 with First Line, who sold to SAI who then sold to Castlerock. I had signed a 36 month contract. At the end of my 36 months I called to cancel my account where I was informed that I had to do so in writing by the 35th month and since I didn't I was automatically signed ...

Castle Rock Security
APX-SAI-Castle Rock Security Alarm Monitoring Home Secutiy Monitoring

Stay away from this company! I purchased my home security system in June from SAI alarm. The sales person was very pushy and required a signed agreement that day with installation the same day. The sales person also stated that a $100 initiation fee was to be waived in my case since I had wiring in ...

SAI/CastleRock Security Inc
Security Associates International, INC. This company offers no security to my family. We have been paying them for 3 yrs and have had many alarms go off with no call from them or police dispatch to our home. When we called to tell them a

We signed a 3 year contract with these people when they were S.A.I. When they became Castle Rock we received a telephone message telling us about the change. We have never received anything from them in writing. After they got our money they were never heard from again. Over the years we have had ...

Castlerock Security - SAI Security
SAI, Pinnacle Auto-Renewed Contract without Permission

My account was sold by Pinnacle to CastleRock, and I wanted to cancel it. The alarm is never used at my house, and it seems ridiculous that I should pay for a service when I never use it. My contract was up April 20th. When I called to cancel I was told that my contract auto-renewed and I could not ...

Castlerock Security Inc, SAI Security
Castle Rock Security, Inc. Renewed contract w/o notice except "it was written in the initial contract that w/o 30 days notice there would be automatic renewal"

My Castle Rock Security system has not worked properly for many months. Their repairmen tell me it is the phone company's fault. The phone company said it was the alarm system. I changed over the comcast phone system, and my alarm continues to have issues. I called the company many months ago and ...

SAI - Security Associates International
This company has a HUGE SCAM GOING AND YOU ARE NEXT! Chicago

Almost 3 years ago my husband mistakingly signed a 3 year contract with a company called APX alarm company. A few months into the contract APX sold to a company called SAI or Security Associates International, Inc. From the beginning they were a nightmare to deal with, the customer service people ...