Phone: 8003189270
Found 54 reviews / complaints
Page 6

T-Mobile USA, Inc
Unauthorized Enrollment in EasyPay and Illegal Appropriation of Credit Card Information

I have had T-Mobile FlexPay since September. To open the account, they required a first month payment by credit or debit card. This payment was a one time authorized payment only. All subsequent monthly payments were made manually, online, using their One-Time Payment feature, for which any card of ...

T-Mobile
Unwanted Picture and Text Messages Charged to Prepaid Balance

I recently purchased a T-Mobile prepaid phone. Much to my dismay, picture and text messages come to the phone from anonymous sources (perhaps T-Mobile puts these sources up to sending them?). I have no interest in the pictures or messages, and delete them without reading or downloading them. Yet, ...

T-Mobile
Returned BlackBerry Refund Still Missing Two Months After Delivery

On February 14, I dropped off my box which contains the RIM BlackBerry 8120 Pearl at UPS Store to return it. It arrived at its destination on February 17. Today is April 11, I still did not receive my refund back yet. Yesterday I did chat to one of the "Customer Representative" (that's ...

T-Mobile
Settlement Credit of $800 Disregarded, Termination Fees Re-billed Months After Cancellation

Please help!!! I have proof of fraud! Has anyone else been "duped" by T-Mobile? —Promised one thing by a customer service rep., but have it not happen? —Had their bill changed after the billing cycle was over? —Had their account reactivated and charged for service after the contract was ...

T-Mobile
Four Payments Taken During Plan Change While Card Reported Declined

On 3/18, I called in to customer service for the 1st time and got some answers on my options of plans I can switch to. I was advised that this was also available online for me today so I registered online and attempted to change my plan. Since I am a Flex Pay customer, in order to change my plan, ...

T-Mobile
Early Termination Fee Charged After Split Accounts, Promise to Remove It Denied

I cancelled my service with this company after having numerous problems with the company. From the time my ex and I split and we separated accounts, they wanted to charge me for both accounts an Early Termination Fee to deactivate our service with them. So, we kept our phones but just put them on ...