It is completely mind boggling what piss-poor customer service Qwest has in some areas and how wonderful others can be. Please forgive me if I ramble on here but this was a mess with Qwest from the word go. We had a rather high phone bill for the month of October. Wasn't a great surprise ...
I have been a Qwest customer for about 5 years now. The past 3 years have been a total nightmare. For the past two years, I have been on the phone with Qwest once a month over my phone bills. I never really had a problem with U.S. West, but as soon as the company became Qwest, it's been pure hell. ...
In March and April and erroneous charge of $17.70 showed on my bill. I called several times and to several different companies. I was told not to pay the bill and it would be credited, by Qwest. Never CREDITED. Then we moved... Charged for connect fee yet no one came out. We have called several ...
To whom this may concern. In oct. I had gotten a new qwest residential line and everything was going fine until some girl called about the custom choice package. I joined and was billed rediculous amounts of money. I paid everything and kept it current then i called to let my home # go after i ...
I called Qwest for new phone service. Service was not instigated on day it was supposed to be. Then they sent out a tech without telling me so he couldn't get in the bldg, and supposedly he left a note on the door, which he didn't. Then they started calling my old number, which I never gave them. ...
After successfully dumping Qwest home service (for just cell service) because of a massive nightmare of past problems, my employer asked me to re-connect the service (at his cost) so I could do business by phone. I had to give Qwest one more try, so would they as the "New Spirit of ...