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Zales
Found 54 reviews / complaints
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Zales
Ruined my Wedding Ring

My wedding ring was ruined by Zales. I bought it in Las Vegas when I was down there with my husband. We picked it out together and nothing could ever replace that time we spent. I have been with my husband at the time for 9 years, since we were 17, and this was very special. The ring was very ...

Zales
Beware Zales sells Bad Diamonds and then rigs their billing practices so that if they do not receive your monthly payment in a 3 day time frame you are charged huge late fees! Even if you make your payment EARLY!

I purchased a Diamond ring online from ZALES. The irng has huge obvious black streaks all throughout the Diamonds - I waited to long to return the ring because I dodn't want to hurt my hisnads feelings - but when friends started noticing the black marks - I knew it was REALLY bad! I am so ...

Zales
Diamond replaced when sent to be sized

My husband and I were shopping for a 10-year anniversary 3-stone diamond ring and, after two months of looking, finally found the one we wanted at Zales. We inspected several rings with a loop to ensure the fewest number of inclusions as possible. The ring we chose had no visible inclusions to the ...

Zales
Scam billing

My husband and I went to zales to purchase rings for our wedding. We ordered our rings and they took our sizes and they switched the sizes. My husbands ring came back a size 6 and my ring was sized to 8. This was done one month before we got married. I had to return the rings to have them resized. ...


Zales
Emerld cut diamond ring

Re: Emerald Cut band price $ 4,799.99 Cert#32105779 Myhusband bought this band Nov... I started to discover a shade change after I'd the Zales individuals deliver it down to get a dimension. It's white-gold also it began displaying a orange shade about 12 months before. I mentioned anything to my ...