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Zales
Found 54 reviews / complaints
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Zales
Customer Service

I am pretty sure that Zale's has a policy about NOT greeting people. When I walk into Subway, I always hear a "welcome to Subway" from behind the counter. When I walk into another jewler at the mall on a busy day, like Kay's or Benchmark, I usually don't get service right away, but the ...

Zales
Beware

My brother and his fiance ordered their wedding bands 2 1/2 months in advance. They planned on having them engraved before the wedding. Zales ordered the wrong bands!!! So, they had to not only get married with the wrong wedding bands, but now they have to turn them in and wait for the right ones ...


Zales
Wedding ring

I highly urge people to shop some where other then Zales. My husband and I upgraded to an almost $5000.00 bridal set, after a couple of months my diamonds were falling out, I think I was missing 6 or 7 by the time they agreed to "fix" my ring. They sent me back a dull ring, and now, ...