My husband purchased my princess cut solitaire at zales in Jan. When trying to pick out a band to go with my solitaire I was discouraged from the idea that I liked and wanted to see on my finger, being told it wasn't a good look. Another idea I had, a jacket, was also shot down. I was told that the ...
I ordered several items fom Zales. I did this in response to tons of emails I received from them regarding sale. I placed my order per internet on Fri. 9.00am. I paid nearly $40.00 for next day Saturday delivery. It stated orders needed to be placed before noon. No problem ships out of same state ...
My partner and that I visited the Laguna Hills Mall Shop to possess his wedding band resized (that will be on guarantee). They we good in the beginning, the only real issue was none of the team had a what these were doing. Thats quite frightening once they are managing expensive jewelry. They ...
I purchased a diamond ring at Zales 5 minutes later the diamond fell out. Since then I have taken it to Zales to get repaired 4 times. I asked a Zales agent if I can upgrade the ring and invest more money into a better quality ring;I was told I could not do that. I recently had to take the ring to ...
Product was purchase as a gift for my fiance and me. We feel that this gift is way too expensive for our need so we request to get a refund back in the same form of payment. As stated in Zales website "The store associate will process your return. Refund will be credited to the same form of ...
Zales is a horrible store with bad customer service and even worse no responsibility, on June 7th my boyfriend of 4 years asked me to marry him with a ring he bought from zales with a warranty. I needed to have it resized so we took it in that night to the store location in Vacaville, CA. I also ...