Vonage is awful. VERY bad static, dropped phone calls, cannot use wireless phones and have Dish TV, cannot accept collect calls, hard to reach a live person, and more. I just sent the following on 4 local news channels hoping they will investigate. "I have never before contact any tv, radio, ...
Dear Sirs: This letter is to inform you of an experience no customer should have to endure. Today after waiting nearly an hour for your 24/7 customer service reps. To answer my call, I was accosted verbally on the phone by two of your so called "customer care" reps. I called, as I have ...
Vonage is quick to sign you up but to cancel that is another story. I have spent about 10 hours trying to cancel my vonage account. They do tell you if you cancel within 30 days you can get a full refund. Well when you decide to cancel you can't even get someone to cancel your account. I set up my ...
Vonage said they could transfer my 2 phone numbers and significantly reduce the cost of my telephone service. I signed-up for 3 lines; 2 transfers and I'm supposed to lose $301.81??? ...
I have not had any connection problems with Vonage, the thing works ok. My current issue is with their billing. I noticed this month that my bill was different from last months, so I reviewed them. I have had vonage for three months and the first month was full of all the start costs... No biggie. ...
On December 13 I received our router from Vonage and hooked it up to start using the service. After hours of trying to get everything to work, we were finally able to make phone calls. We couldn't recieve any because we had a temporary phone number through them and they claim they were having a ...