Virgin Mobile's online cell phone ordering system automatically changed my delivery address. I never received the phone, but was charged $105. After repeated complaints, they finally agreed to send a second phone, but it never arrived. I disputed the charge with the credit card company and got a ...
Virgin mobile is charging me for calls i never made and services i never asked for nor wanted. They refuse to give me any information about who to see or where to go about this - after numerous emails and phone conversations - they won't even tell me who i'm talking to beyond a first name only! ...
After topping up my pay-as-you-go plan with a $20.00 (cash) card - without even using the phone - my balance went from $20.00 to $9.00 as if by magic! My phone calls have availed me nothing - and when asked for more information, they wouldn't so much as give me the name or address to whom i could ...
I am very annoyed with their phone support customer service. Good luck finding someone that speaks clear English... How can I get a problem solved or question answered when the person answering the phone speaks very bad English? Email takes a bit long for answers... At least lately. ...
I had the same problem as the last reporter. My 12 year-old son signed up with Virgin Mobile for the unlimited text messages for $19.99/month. The deal is if he wants a cell phone, he has to pay for it. He buys a phone with his birthday money and saves his allowance all month and asks me to put it ...
I signed up with Virgin Mobile for the 1000 text messages for $9.99. Unfortunately I entered my credit card info for auto Top Up. All text messages were billed at ten cents per message. My credit card was charged eleven times in a period of ten days. That $21.20 times eleven or $233.20. On my ...