MY phone broke and since I seldom use it and service was spotty I wanted to cancel service and Get a refund of $102.05 that I had on account. When I contacted Virgin Mobile I was told that They don't give refunds and that I should consider it a service charge. I strongly recommend that if you are ...
On September 22 duplicate charges were incurred for the payment of one monthly cellular fee. After attempting to resolve this issue with Virgin, I was instructed that a charge back authorization would be necessary from my bank, and that the issue would be placed under investigation. Paypal, nor my ...
After checking my account online I noticed that I was being charged for every call that I made either incoming or outgoing 25 cents a minutes, I decided to call virgin mobile usa and check to see what is going on with the account. After several calls and having to go threw many times of trying to ...
This company is complete garbage. All they do is have you reset your phone a million times and it still doesn't work. There staff is incompetent. Make me seem like a lier just because the phone wasn't giving me an error message they said it was working when in reality it wasn't. They said they ...
I opened a new VM account in June of '08. I'd been an existing customer for over a year. I paid the initial payment to activate the phone on June 12th. The phone is a pre-paid monthly and was activated after an hour using my bank card. On July 12th I paid an additional $71.50 for July's service. On ...
Virgin Mobile Users BEWARE!!! It used to be that you could just add text messaging bundles as you needed them. Now, without notification, Virgin Mobile has changed their poilicy!!! When you Top-Up your account, You must select a text bundle then. I restarted my month today, and because I did not ...