Complaint / Review
Virgin Mobile
Overcharging

After topping up my pay-as-you-go plan with a $20.00 (cash) card - without even using the phone - my balance went from $20.00 to $9.00 as if by magic! My phone calls have availed me nothing - and when asked for more information, they wouldn't so much as give me the name or address to whom i could speak (did you know that noone there has a last name?) they were rude and downright abusive - and then they hung up on me - three times! I am disabled, on a fixed income, and cannot afford to allow companies like this steal from me and then have the gall to laugh about it, or treat it like a joke. Please help! Or please point me in the right direction for my grievance. Thank you for your kind consideration!