I have been a Verizon phone customer for years with little to no problem and then... I was talked into ordering FIOS tripleplay - for 6 months I was overcharged, each time I paid a bill they would say I then owed outrageous amounts for the next month, as high as $511! Finally bill straightened out ...
I went on Verizon wireless to check on my account, (I am new to Verizon and just joined earlier this year) Anyway, I didn't know what the difference between what peak and off peak was, so they had a link to talk to a verizon wireless agent, here's my conversation... Please wait for a site operator ...
I canceled my FIOS on Nov 3 and had a confirmation # text to me for proof of cancellation. Their technician came in and supposedly disconnected me. I never used the phone service and never disconnected the actual phone, 9 months have passed and I got a bill for $1300 for service that was never ...
We went to Verizon one bill in November. We were quoted a price we were never billed for land, cell, internet and direct tv. We were quoted under $200/mos. For all services. Each month, our bills totalled between $330-410. We called constantly; they changed service, misbilled, and in all was one ...
I was laid off at Verizon for speaking up on Feb. 22. My title was Escort, which is an assistant to the telephone technician. My technician was coming on to me. I didn't go for his advances so he asked to have his partner switched which was me. I get switched to another partner. A week later my old ...
For shareholders of this company, I would be concerned about the lack of customer service, commitment to provide a quality product, knowledge of support desk personnel, and follow-through to ensure problems are resolved. Although the stock posted impressive 3rd quarter earnings, the lack of being ...