My computer has never been the same since the switch from Brighthouse cable. I wish, despite the 25% savings, I had never gotten this service. I have their fastest internet hook up, yet AOL dial up from years gone by was quicker than this disgraceful service. I am locked in for 2 more years and ...
I have a Blackberry phone and it stopped working. I went to the store and told them I needed a replacement. It was under the extended warranty. Ike waited on me and he looked up the account but told me the warranty did not include a new telephone. I explained that two months earlier we were told ...
I and my wife have been customers of Verizon since approx 2002. Today, her cell phone (we are both on account) completely died, with remaining factory warranty. I contacted the phone support, who confirmed a hard failure and offered up the option of sending me one in the mail, or swapping the bad ...
On December 22 I got a phone call from my disabled mother that she had charges for overseas calls on her (home) phone. My mother knows no one overseas and there is an international block on her phone so aides workers won't take advantage of her situation. That same day (12/22) I made a phone call ...
On Dec. 9th I called Verizon and asked them to transfer my two phone lines from another carrier to Verizon FIOS and add on internet service. I repeatedly asked whether the cables had already been put in the ground near my home (so as not to be held up when they can't dig because the ground is ...
Verizon FIOS automated customer service is the worst ever. It is so bad that I'm thinking about cancelling my entire service. It took me 25 minutes to get through to a human after dealing with automation which kept repeating the incorrect information after I had relayed it. Then, once I reached a ...