We had a conference call set up with our Board of Directors which consists of members in 5 different time zones. Shortly after the call was to take place we started receiving calls from all of the members telling us they could not get connected. We called Verizon to see what was going on and ...
This is my first time officially complaining about a customer service experience. My travails with Verizon have escalated to the most egregious experience I've had, but ironically Verizon has done nothing to escalate this to anything but a series of screwups and customer service debacles. We ...
I moved a town away and had my phone and DSL transferred (or so I thought). It took Verizon 4 months to hook up my DSL (after telling me that it wouldn't be a problem... I work from home and rely on a VPN connected thru DSL). I was out of work as cable isn't available and anyone familiar with VPN's ...
My experience with Verizon was frustrating amd expensive. There business model of promoting their new Fios service has promted them to hire inexperienced subcontractors that are poorly trained. After 3 months of inadequate service I cancelled my contract. Fios is only guaranteed for 10 feet from ...
Verizon Phone/DSL Company I could write a book on my travails with Verizon's customer service. As brief as I can: It all started when my (very) small business needed to switch from a residential DSL account to a business account. It took nearly a week for me to get my service connected, this is for ...
Verizon have disconnected my Internet without informing me. I was paying bill on time every month and they still disconnect my service on Thursday 13th around 5AM and Still up till now they have not resolved it. And it's 10:35am on Monday Sept, 17th. My Business my Phone are both down causing me ...