Verizon Phone/DSL Company
I could write a book on my travails with Verizon's customer service. As brief as I can: It all started when my (very) small business needed to switch from a residential DSL account to a business account. It took nearly a week for me to get my service connected, this is for my BUSINESS, my lively hood, and no one particularly cared who had a reason or solution as to why they could not turn it on, after me calling several days in a row.
Of course it's nearly impossible to get to the person you need to speak to through the automated phone menus. I found that if you go to Billing, and not tech support, you get someone who can think and react without reading a script.
Everthing's fine, until we move. Now we have DSL and Phone service with them. I call to have them turn off my DSL on Fri that we move. They turn it off imediately (Mon). Of course it takes 1 minute to turn it off but a week to setup. So they give me dial-up access for the week. Which I never used.
Then I call to have my Phone service disconnected and reconnected at the new location on Fri as well. Well at 6am Fri morning the phone service is disconnected. I wait all day for connection at 4:45pm I call to ask where my phone service is. I am told there was a techinical problem and they needed something and will do ASAP. Knowing it's Friday, I say so I won't have phone until Mon? WEll since we missed the deadline we'll try to get it up and we'll call you. So noon on Mon. I see the guy drive up and connect the cables and drive away. They just didn't feel it was important to get to my house on Fri. No they never called me.
Next I get my final DSL bill. Here they charged me for the dial-up service at the old a address-for an entire month. Of course everytime I go through automated hell, and they can't tell if I'm a residential or business customer and transfer and transfer an hour later someone thinks they can help me. Yes I did call to cancel my dial-up that I should have never been charged for due to their mistake. Ok I'm told the bill is zeroed out. Next month, same thing now I've been charged for 2 months of dial-up. 3 months later I get it resolved.
I tried to find another phone provider but I don't have any in my area. Oh and get this I was told there's no DSL service where I moved, but the previous owner tells me she had it. Fine with me no more Verizon DSL. THen last time I called CS about a bill they try to sell me Verizon Wireless-NO THANKS!
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