Verizon Fios
Found 257 reviews / complaints
Page 4

Verizon Fios
FiOS UNIMAGINABLE switching from Customer Service rep to customer service rep

Shops, Products, Services John5934 0

Massive problems with ONE-BILL plan. I was switched to at least twenty different customer service reps. It took two months to resolve! I once had a $614. Bill in ONE month. They could not locate the problem (s). Wasted MANY Hours of my personal time. Brought back all equipment kept phone, On-line ...

Verizon fios
Verizon sucks - Fios cable

Internet & Web Lfortin3 0

Verizon customer service stinks. They cut off our local FOX affiliate during the NFL playoffs. I tried to get a customer service rep on the phone and I was on hold for 45 minutes. When They finally answered, the guy didn't even know they had cut the station off. When I asked him what alternatives I ...

Verizon fios
Deceptive Internet Installation Fees - Fios TV, internet package

Internet & Web STrue771 0

I was not advised of an outlet installation fee, which was considered a separate billable from the "free installation" when I signed up for Verizon FioS service. I was hung-up on when I called Customer Service for assistance, after being told that if I had simply called to subscribe ...

Verizon Fios
Consumer Report

Miscellaneous Susan1958 0

I had terminated service with Verizon Fios in June. It is now August and I have received two bills both indicating that I am due a credit of 51.56. I have called and been passed around because the number that they give you to call does not connect you to a person who can resolve the issue. The ...

Verizon FIOS
Lack of support

Internet & Web Caution - don't get taken 0

On May 22 I'd changed over (bundled) to telephone, web and 4 Television' s. The Verizon specialist couldn't get my distant to function the set-top field. After ~ 3 months, I named along with a fresh set-top-box was sent. This didn't repair the problem. Calling back, I had been informed, a ...

Verizon FIOS
Service

TV & Radio stopfraud477 0

This 'service' is beyond unacceptable. Saturday 2pm the TV service went out, called in, was transferred 3 times, got tech support, they were unable to get it to reset. Called back and got transferred 3 times again, then to another tech support person, also unable to reset the signal. Told me I had ...

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