Massive problems with ONE-BILL plan. I was switched to at least twenty different customer service reps. It took two months to resolve! I once had a $614. Bill in ONE month. They could not locate the problem (s). Wasted MANY Hours of my personal time. Brought back all equipment kept phone, On-line ...
Verizon customer service stinks. They cut off our local FOX affiliate during the NFL playoffs. I tried to get a customer service rep on the phone and I was on hold for 45 minutes. When they finally answered, the guy didn't even know they had cut the station off. When I asked him what alternatives I ...
I was not advised of an outlet installation fee, which was considered a separate billable from the "free installation" when I signed up for Verizon Fios service. I was hung-up on when I called Customer Service for assistance, after being told that if I had simply called to subscribe ...
I had terminated service with Verizon Fios in June. It is now August and I have received two bills both indicating that I am due a credit of 51.56. I have called and been passed around because the number that they give you to call does not connect you to a person who can resolve the issue. The ...
This 'service' is beyond unacceptable. Saturday 2pm the TV service went out, called in, was transferred 3 times, got tech support, they were unable to get it to reset. Called back and got transferred 3 times again, then to another tech support person, also unable to reset the signal. Told me I had ...
I signed up for Verizon Fios TV and Internet service through an online bundle promotion. As part of the promotion, I received free installation. There was a disclaimer that stated if outlets needed to be installed, I would need permission from a landlord unless I was the homeowner. Upon receiving ...