I was not advised of an outlet installation fee, which was considered a separate billable from the "free installation" when I signed up for Verizon FioS service. I was hung-up on when I called Customer Service for assistance, after being told that if I had simply called to subscribe rather than going online, this fee would have been explained. Disclosures via phone should be identical to disclosures online. Furthermore, I shouldn't have to go through an escalation advisor if he/she cannot solve my problem.
You cannot call it "free" if there are hidden charges that could also apply.
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