The last week of aug i spoke to one of your reps about a billing questioni was billed $13.00 more than last monthshe told me it was time warner's fault, that they disconnected me. Since i have no phone service or internet service with time warner i told her she was wrong she put me on hold and when ...
I got new service on tge 2nd of sept. Ie day before yesterday. I have problemusing it the way we have been using before. The tech who came to install was not knowledgeable. Since the installatin I have been trying to contact tech support without much success, I have spent over 3 hours reaching ...
I recently moved. My old residence had verizon fios, my new residence did not. I decided to keep my phone and internet service with verizon to keep my e-mail address and phone number. I found out that my phone numebr would change, however, they would have a notificaton referral on the old number ...
On 26 July a verizon work crew erroneously disconnected my phone line while installing a phone line across the road. I have been repeatedly lied to and misinformed everytime that I call Verizon. I was initially told that since is was their fault, I would be fixed the following morning (Tues.) It is ...
Called for third time in 120 days to get mailing label and box sent to me so that I could return their defective router and get charge of $100 removed from my account. Poor automated attendant choices routed me to wrong department. Despite having purchased "bundled services" there is NO ...
I was quoted $100 for 2 telephone lines to be installed and connected by Verizon for our new company. When I received a bill for double the $100 I was quoted I tried to call Verizon and sent the company a certified letter explaining the facts. I also mentioned in the letter the horrible customer ...