Summary: Huge delay in getting service (have not yet received), rude customer service. They take you money for the warranty but don't want to follow through on providing the service. Rating should not be "Please Improve" because I feel no need to be civil with this company after the ...
I bought this treadmill from Sears, thinking Nordic Track treadmill should be a good treadmill. Boy was I wrong. It has been one problem after another. I will never buy another fitness machine with the name Nordic Track on it or uses UTS for their warranty services. Not only has it been a piece of ...
The service UTS supplies is horrible. Follow up is nonexistent. I have been waiting 7 days for someone to call me to schedule a repair. Before that I had to wait for the part to be mailed to me. All in all, we are talking about 3 weeks before I even get a phone call to schedule a repair on my ...
I'm trying to get some information to fix my broken Nordic Trak treadmill. On their website there is no working link to the user manuals — you click on it and it just spins away. I've tried calling the 800 number and there is such a backlog that you have to hang up and wait for a call back. No ...
This is in regards to the phone call from earlier today that NOTHING was resolved. Expect a call from Manage ...
I have had my Nordic Track Treadmill for 15 months, and I have had to call for service at least 5 times. Every single time I call UTS, I am on hold for a minimum of 20 minutes. Usually it is 30. People answering the phone in general do not have a clue as to what the problem is that I am describing, ...