You take money for extended warranties and basically make it impossible for your "customers" to take advantage of your service. Your hold times are OUTRAGOUS. For a company that has annual revenues in excess of $2M, you would think you would have more than 1 person answering ...
Like others I am trying to call the number listed on my extended warranty and have been on hold several times for over 1/2 hour. This is the 4th time I've needed to get my elliptical serviced in a year - and believe me its not used that much to break! My contract number is 30589977. Please contact ...
I own a NordicTrack treadmill purchase in Sears. I purchased the extended warranty for 3 years with United Technical Services. My treadmill is presently making a noise like a train & I have been trying to contact UTS for the past 10 days & have not been able to get past the music they play ...
I have been waiting for a part for my Nordiac track treadmill for five months now. I talked to two supervisors one by the name of Brian and they assured me that they try to get me the part and if not they would credit me for a new treadmill. I have been very patient but five months is too long to ...
I have been trying for days to call for service. Our 14-month old NordicTrack Audiostrider 990 has a broken left link arm. I was on the phone for a total of 3 hours yesterday trying to get through. When your operators finally answer and ask for a contract number, there is a pause, as if they can't ...
It is absolutely impossible to reach UTS on the phone for extended warranty repair service on our Nordic Trac. During the past 7 days I have phoned at least 3 times a day sometimes for at least 40 minutes & been put on hold to listen to their music before giving up with no contact whatsoever ...