Toys R Us will bill twice when Items ship separately. I placed an order for less than 100.00 dollars, and the following few days I had different charges showing up in my bank account as each item shipped at different times. When I spoke with Toys R Us they said the initial payment of 99.81 was just ...
This is the letter i wrote to corporate. It explains the whole situation. I have had no response from them yet and here it is a year later... Ok here we go. I made a complaint over the phone about this situation last December. I put several items on layaway for Christmas. One of those items was a ...
I had two layaways at toys r us. I paid one off and they called to the back for them to bring it up. I waited 40 minutes and was about to miss my kids getting off the bus so i told them i had to go and she called back and no one was even pulling it yet so they finally went to get it. I had to meet ...
I recently was shopping at the toys r us in goodyear arizona and I was very disappointed and will not be taking my business nor money there. I called to ask about a toy they had and if they had it in stock, it took somebody 39 minutes to answer the phone. Then when I asked the lady about the toy ...
If you want to waste a lot of time and money, make a purchase from Toys R Us. It took 4 failed attempts to purchase online and 45 minutes with a sales rep to order one item. The item was purchased with a protection plan. Registering the plan when the item arrived took four customer service reps and ...
I called the toys r us in shirley ny concerning a job interview. The women who answered the phone said that a manager will not be in the store until thursday and continued to tell me that they had done interviews already. I felt like i was rushed off of the phone in a rude way when i continued to ...