I was informed that a movie on demand was to end on one day then when about to order it - it was gone - already taken off the list so I couldent watch it then to top it off they are convently closed on the weekends and then I call on the following monday and nothing can be done - so sorry they tell ...
4/8/08 Ordered Time Warner Cable and Internet. Appointment Scheduled for 4/10/08 between 11:00 Am - 2:00 PM. 4/10/08 Nobody shows up 11:00 AM - 2:00 PM. I call Time Warner at 2:01 PM and they provide me the address of their office where they say I can pick up the model and cable box. I drive 10 ...
Time Warner new digital service removed the ability to surf through the Guide Page with the FAV button. You use to be able to press GUIDE and then surf through the Guide Page with the FAV button to see what was on. Now, with the new service, as soon as you hit FAV from the Guide Page it changes to ...
I first had to wait 16 minutes on the phone last Thursday to schedule a move service (moving downstairs to upstairs). The earliest they could get here would be Tuesday. They cancelled my service Monday and I needed it for my Vonage phone and my internet. I called them. Waited on my cell phone for ...
I made an appt for repair of my cable. I called a month ago for this problem and they said by sending a new signal and me doing the turn off and reloading it would be cured. Well it still had a problem. Called to set up an appt. Yes five day wait. Saturday morning from 8-12pm. On Friday night ...
Here's the letter I sent them last week: "Dear Mr. Gutierrez, I'd hoped never to bother you again with problems, but you can't make this stuff up. As my discounted service year was drawing to a close (and considering the myriad of problems I've had with Time Warner during that year), I didn't ...