We got our bill this month and it was $8.00 more with no explanation why. I called customer service and was not given a bonified reason why. They told me we have been paying the same amount each month during our promo period and because the promo was up... Time to charge more. This was a lie due to ...
This internet service sucks... Constantly goes out on us and recently asked the neighbors who have this service and THEY HAVE ALL SWITCHED TO AT&T and so are we. None of them report any problems after switching... Call all the time in the recent past and nothing changes except my wasting ...
Time Warner failed to show up for an arrange appointment for repair of cable jack and did not even call. There is a broken TWC cable jack in bedroom that was originally installed by them. I was told that it would be repaired for free by a technician who was sent to repair my non-working phone line. ...
The Epitome of Bad Customer Service Today has been a day of complete and total frustration. I have been lied to and hung up on by a company that I pay a whole lot of money to provide me service. At around 9:15 AM today, I lost my cable, internet and phone services. Perhaps not typically a big deal, ...
Switch from AT&T to TWC after receiving a call offering a $100 visa to switch. So since AT&T rates were higher I switched to TWC, Service ord. July installer came out couldnt get cable to work, sent another worker the next day, he buried the cable, a week later 7-8 different techs came out ...
Our experience with Time Warner Cable has been absolutely horrible so far. The first time we called TWC, we were hung up on. The second time, we were finally able to get through to someone after a very long wait time. Once we were able to speak to a customer service rep, he was hard to understand ...