I think it is very unfair that Time Warner Cable can just end a contract without any notice. There is a 3 day period from the day I get the bill and they want payment, otherwise there are late fees. When I asked what per centage was applied I was asked "Do you want the service or not" I ...
Older adult female billed for 6 adult movies that I did not order nor watch. Times were odd 8:30 am etc. While I was at work. Called customer service and they agreed to remove only 3 of the charges. Not paying for something I didn't order. ...
As a former C.F.O. Of Union Bank Switzerland, I believe I have some pragmatic experience in delivering quality customer service to our global clients. My experiences with Time Warner, in so far as installing a cable connection has proven that it is possible to provide the worst possible ecustomer ...
I got a bill from TWC last week and went to pay it. I was told my services will be restored in 10 mins. It's Wednesday and my service for cable has NOT been restored! I demanded that a technician be sent to my residence. I live alone and have no one to stay in my apt. I called TWC and requested ...
I am so disturbed about how TWC is my customer complaint. I can t even get connected to the right department. I have calles customer service for the last 3 weeks are more. I have talked on the chat line (horrible experience). I asked for an escalation dept number but only got the general cust srv ...
Paid Time warner for our monthly bill. Its been 4 weeks and we have still not been credited for our payment. We submitted proof, A bank statement showing payment was taken out of our account, 3 weeks ago. When we call, they keep saying they need a few days to locate where our money went on their ...