I just spent over 30 minutes on the phone with two different customer service representatives, repeating my account informat three times, to no end. Your service has, once again, deteriorated in every way, and bills continue to go up. I noticed, however, that you continue to lure new customers with ...
This is my latest issue with TW. 1/10, I take digital box and exchange for HD box Samsung. Line expected wait 45 mins. I wait 1 hr 30 mins. Get new box, install, various prompt keys are not responding (ie menu, guide). Call TW, 10 min wait 30 min conversation. Trouble shoot. Defective box? I ...
Company continously calls my cell phones up to four times a day. They have been advised that they do not have a correct telephone number and they continue to call. The person that they continue to ask for does not reside with me nor have I every heard of the person. The telephones calls are live ...
I acquired five telephone calls from 12:05pm to 5:45pm on Sunday 9/15/12- your day after I requested online sites together. The person was rude, arrogant along with a complete smartass. Obviously these were attempting to upsell me services, but he did not have to mention a classic statement I'd ...
Every few months Time Warner sneaks in extra charges on my cable bill. This month the bill went from $119.52 to $141.31. The extra charges were Hdxtra and The Jewish Channel. We are not Jewish and the only person in this household is my 86 year old mother and myself. No one ordered these channels ...
Warner cable business/risk-management department/b / a guy that passes the title of Demetrius. Explained the computer informed him that I had been an area partner to a person and required I spend their statement after I spend my very own statement and over-paid them. My support was cut on for ...