Where do I begin... 1) my mother notified Time Warner Cable of my father's passing over a year ago. Now that she is moving to a different home (and there are MANY complications with that) it appears they never processed this information so she went into a Time Warner Cable retail store and ...
Been with cable company since 1988 never missing a payment. This month my cable tv service was abruptly cut off. No one had a clue like no one knew why. I was told my payment was late in reaching them. I'd need to pay a new hook-up fee. I'm sick and tired about being bounced from one phone to ...
Techs took equipment out of my house while hooking my service up, dispatcher was told to remove wireless wouter from my service and did not do it. Now I am being billed $290.00 for equiptment they have. Plus I paid upfront in @ the end of Feb on the 27th with student loan money to cover my phone ...
TWC Risk Management Shelia (Supervisor) was not helpful or pleasant when trying to dispute the claim of an old bill in which I never received any notice about from 3 years ago. She plainly told me "You know you owe this bill, just make a payment", how rude is that. Every time I tried to ...
I had Time Warner installed in December 11th with a promised $50.00 Best Buy Card. I waited the 90 days of good standing and then the 4-6 weeks for shipping it out. It's now 14 weeks After the 90 days of good standing. I have talked to reps every week and one said oh you have to call Best Buy the ...
My name is Cristina and I have been with this company for several years, I never had problem until recently. I went to the timewarner office in Raeford nc June 17. It was about 5:30 pm and I got my box exchange with no problem I also have appointment for the technician to come June 18, the next day ...