The billing department is BRAIN-DEAD!!! On May 13 we discontinued service. Returned their DVR, cable cards, and tuning adapter. They gave us a receipt for the equipment. Now starting June 9 we began to receive calls telling us we owed over $60 for modem and online service at the place where we no ...
Time Warner Cable has HORRIBLE SERVICE and they don't give a hoot about their customers! I had AT&T (which I LOVED) but moved to another city and was forced to get Time Warner Cable. Well, I waited ALL DAY for a tech to show up, and when he finally did at the end of the day, he told me that he ...
Im at a complete loss of PREMIUM all movies shown o0n T V every night is the SAME movies over and ove repeatly same ones months after months. There are 1000 of them it should try to open moe diffeent shhowing. We as consumer pay monthly so much that im thinking off leaving it. ...
I used to work at TWC in customer service. I'm not a angry employee at all but I did have to get out of there after 6 months in customer service. I went into the job with all the good intentions a person could have. I had TWC guidlines to follow or get dinged. We were put in situations that made us ...
I had an employee account and when i left i tried to transfer my account to a bundle service account (video-internet and phone) i was told that i could not get one and my bill jumped to over $250 a month. I have tried to work this out to no avail i really feel sorry for the regular customers if ...
The fact that the sales department will tell you anything and not follow through with was agreed on. The sales rep Joanna the i spoke with on the 11/28 advice of price lock promo that would include 2 premium channels showtime and starz not only did i ask her if it was a limited time promo and she ...