The RoomStore
Found 47 reviews / complaints

The RoomStore
Beyond the awful experience and intentional dishonesty encountered during our purchase, followed by Federal Truth In Lending violations, today when calling to initiate a warranty claim I learned that Will not honor Warranties

Construction & Repair Mad-As-All-Get-Out 0

Not only was the purchase experience awful, the sales and management intentionally dishonest and their practices in clear violation of Federal Truth In Lending laws, but now the warranties I purchased (financed), which are still within coverage periods, are unable to be honored because they've gone ...

The Roomstore
Stole Our Money

Construction & Repair Suzanne369 0

On 24 June we bough a dining room table and chair set on the woodbridge, VA Roomstore. At the time there was a "Big Sale-Liquidation" poster in the window. We bought a dining room table and set of 4 chairs from the floor sample - and 2 additional chairs that were coming down from their ...

The Roomstore
Furniture store

Construction & Repair Jim1773 0

We bought 2 leather recliners and sofa 2 and a 1/2 years ago from The Roomstore. All of the furniture has been redyed 3 times, re-stuffed 3 times, seams restitched, Needs to be re-stuffed again. Our backs are killing us because when the stuffing gives out there is a board in the furniture that ...

The Roomstore
Corprate Managers, The Roomstore

Construction & Repair Trisha87 0

We purchased a special order with a new employee so after many hours the manager kept tearing up our contracts saying the sales guy wrote things wrong. We ordered our chaise to be reversed and not knowing company jargan or policy we signed order. They would not honor to match sales prices and ...

The Roomstore
Will NOT deliver as promised, will NOT return your calls, and will NOT have a reasonable answer for you!

Shops, Products, Services Boogle8571 0

I purchased furniture 7/31/10 from the store mgr. & was told to expect delivery within 4-6 wks. On the fourth week I called & the sales girl said "That's weird, there's no information. May I have a manger call you?" The manager never called so I called again and was told that the ...

The RoomStore
Warranty STINKS!

Construction & Repair J.C.17 0

When it comes to stains, The RoomStore's 5-Year Furniture Protection and Extended Warranty Plan covers visual stains only. If you have a smell that goes along with that stain, be ready for a foul surprise and some stinky customer service. Tim, a customer service manager, reported The RoomStore ...

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