August I was eligible for an upgrade, provided I renew my contract with t-mobile. I was sent a Nokia Neuron phone which lost it's battery within an hour, after been charged the whole night. T mobile allowed me to return the device and sent me a different phone, just without the features I was ...
I just got the billing from T-Mobile today and was shocked as I have been charged all the strange text messages which I did not open at those time. The customer service names Shirley T and Pang from T-Mobile explained to me that even I dont open the messages, I am still be charged. What I think ...
Hello, I had two accounts with T Mobile that consisted of seven phone lines. I was a customer of theirs for over seven years. My wife took a job in another state around October of last year. We went down to interview around August. During our stay we experienced minimal cell phone coverage in the ...
This location is a scam, don't bother purchasing phones ON or OFF contract. They have no return policy. According to other tmobile corporate stores, a Tmobile corporate store is suppose to honor the 14Day return and exchange policy for off - contract phones. I am having several issues regarding a ...
TMOBILE has the WORST customer service I have ever encountered. What is even more disturbing is that it offers the customer the ability to use the web to make payments, etc., but have you noticed? There is no "email us" option available. How does that happen in the 21st century??? ...
There is no way to verify customer identity without a pin you created at the creation of the account, a year or more for me. My problem is my account is locked and they will be text my PIN to me, but my phone is locked and until I can tell them what my PIN is they won't unlock my phone. Catch 22. ...