Starting August 5th, tried to upgrade phones and programmes. Promises were made and not kept, phones not received, phone disconnected when complaint was made. Tried to contact a manager, no success. No manager was free in 4 tries, left my contact info, was not contacted. Background: loyal customer ...
I bought Motorola Rizr phone from T-Mobile which is still under warranty. It suddenly stopped working and T-Mobile agreed to exchange the phone. Talked to Dona and Ashley from T-Mobile for almost an hour and half. They want to force me to pay for two way shipment. Besides they offered to exchange ...
Complaint for Fly Free in '08 promotion. In November I switched my T-Mobile plan from a family plan to a Fave 5 Family Plan so I could receive two free airline tickets. T-Mobile was running a promotion if you switched to the family plan you would receive a free voucher for a ticket. I have been ...
My family has been using T-mobile for almost 2 years now. After the first year, we were able to add another line to our plan, but we had to place one of our daughters on a pre-paid flex plan with them under the promise that we'd be able to convert her sim/phone to our plan after 6 months. ...
Tmobile is the only phone company i have been with that i have had to change my password 6 times in 1 week, because they are letting people calling in and ordering phones. Right now they have accumulated over 800 dollars in fees on my account and they even changede my address to a houseon tx one. I ...
Tmobile has cheap refurbished phones that do not last and very poor coverage in most areas. As a call center tech support agent I have lied to the public and endlessly listened to call after call about poor quality of phones and coverage issues. Today I was fired for doing a handset replacement for ...