After I was robbed in South Africa, I called T-Mobile to suspend my service. I was taken to an automated service that asks you why you want to suspend service, I chose 'lost or stolen phone'. The automated service then tells you, "your account has been suspended, in order to reactivate this ...
Went to sign up for family plan for 2 people. They put in paperwork for 2 separate family plan contracts. When I went to store to ask them to change it and give me a refund they gave me the run around saying the person who was in charge was not there until the afternoon. I went back in the ...
They are always looking to nickel and dime. Bills never come in a timely manner, due on the 7th and late charge assessed on the 8th, no grace period. Very poor customer service, they won't give you a last name, no accountability and they never properly note your account. Have called many, many ...
They are always looking to nickel and dime. Bills never come in a timely manner, due on the 7th and late charge assessed on the 8th, no grace period. Very poor customer service, they won't give you a last name, no accountability and they never probably note your account. Have called many, many ...
Before leaving on an extended trip to the Northwest, I checked with the T-Mobile store in Asheville to be sure that I would not incure roaming charges for calls made while out of state. I was assured that my plan covered calls from Washington State that I would be making. Upon my return, I received ...
I am so disappointed with the service I have received with tmobile for the past to years of being a customer. I contacted Tmobile several times and nothing has been done with the issue I discussed with them. For the past two years they have been charging and not reporting that it has been paid. ...