I have been a t-mobile customer for 18 months and was treated horribly in the aftermath of the sidekick data outage. I have called multiple times to customer service and outright lied to. After finally filing a BBB report, I was told by t-mobile executive office, that since I can not prove what was ...
Our family has been a loyal customer to T-Mobile for over 6 years now. We have a family plan with 5 lines. My sister had her phone stolen out of her purse while she was working. When she couldn't find it, she figured she just left it at home and proceeded with her day. Yes, it was her mistake ...
T-Mobile's service itself is fine. I have had nearly flawless service, with only a few dropped calls, and those are either while travelling in the middle of nowhere, or out in remote training locations. The customer service is fine so long as your problem is easily defined and fits into their ...
Purchased two phones via phone from T-Mobile. Was advised I qualified for a $50 rebate for each phone which cinched the deal. I am now advised the purchase does not qualify for the rebate due to not subscribing to a $14.95 monthly texting package for each phone. I do not need nor desire the texting ...
Dear The Executive Review Team: I know this is a very long e-mail but I promise, if nothing else, you will find much humor in it even if you ignore me (one of your loyal customers). So please, I ask you, read it in it's entirety. Seriously, some parts are laugh out loud funny! I promise! For the ...
We submitted a T-Mobile/Blackberry Pearl rebate for a phone purchased in April, which is handled by Stuart Lee Rebates. Received fradulent notices that "rebate offer requirements were not met" After numerous follow ups, check was allegedly issued July 3. Never received it, never received ...