Southwest Airline is the WORST.
After having a lovely vacation to Vegas the entire family were set to fly home (all 8 of us). Most could get bording passes online. One of us had a ticket that stated they were flying with an infant (baby stayed home with daddy) so she had to get a ticket at the gate. We arrived 3 hours before the fight, she went to check in and was told she did not have a seat.
How did this happen, well the lovely airline OVERBOOKED. It was a good thing she had left the baby home because they would have been stranded. Airline personnel could give a crud, they just told her to wait and maybe someone would give up a seat, but not to hold her breath because there were 3 people ahead of her. While we were waiting in line a lady was bragging that she had just gotten her ticket THAT DAY (we had ours for 5 months).
By the goodness of 4 people (and maybe the $ offered) my family member was able to get on the fight.
That was not our only problem, but it was the biggest so far.
Will never fly them again and am warning everyone I know to never fly them.
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