I recently had a service call regarding an oven that was malfunctioning. The service man told me what was needed and the price. I told him I wanted to check the price of a new oven versus having the old one fixed. He said that was fine and if I decided to get it repaired I would get the amount of ...
My parents, both in their 80's have a refrigerator they bought from Sears, along with the "service agreement". The frig started humming loudly. Repairman came a week after being called. He said the cooling fan was bad. He didn't have one, so he ordered it. A few days later, the frig ...
The tech Tony did not show on the scheduled day or time, did not call. He rescheduled the appt to the afternoon 1-5 and did not tell me. He finally called me at 4 pm to say I will be there at 5 pm. But since I had to leave at 5 due to an Dr. Appt. I told him that won't work. He said he would come ...
Excellent service man - Josh -he explained my Kenmore washer better than the salesman at the store. He answered all my questions and demonstrate the washer and told me what to do about shaking of washer. Again, excellent technician!!! #0008254 - 9/1/09 - service #78934318. ...
I ordered a Garmin 260W from a Sears ad that was to include a free Beanbag Dash mount. They sent the Garmin. It is fine. But no beanbag dash mount. Sears says I should contact the manufacturer to send the missing part. (They just dont get it) Since when is it my job to contact their vendor? I ...
Sears is a no-show. Don't pay for a service contract with them!!! They tell you the address they confirmed to service your appointment is not on file and your appointment is cancelled. This isn't the first time. They stink - Service center call people don't speak clearly, their phone system is ...