My belief is that the corporate culture of Sears is not committed to quality, or its commitments. Additionally, my experience with Sears leads me to believe that they are not trustworthy in their service commitments. If Sears is not trustworthy in its service commitments, my belief is that one ...
I grew up around Sears appliances and service contracts. When I bought a house, my wife went to sears.com and ordered a stove, a dryer and a dishwasher. She ordered the professional installation along with the items. The items quickly arrived minus the dryer. I was told that the installers would ...
Sears.com I ordered a telescope for my grandson for xmas 2006. When it came it was smaller than I wanted so I returned it. It was received at Sears return dept. On 12/11/06. I called about getting a refund to my credit card and was told it would be a couple weeks. (Funny how they can charge your ...
SEARS refused to give me an adjustment for a Craftsman cordless polesaw less than two years old that no longer works. I ordered from Sears a new battery and a new charger totaling $86.00, but it still doesn't work. Sears refused to: 1) make some kind of adjustment for the polesaw either an ...
Bought a flashlight that is powered by the same battery as a drill. The flashlight cost approx. $13.00. Within days the bulb blew out and I attempted to get a replacement at the local Sears store and advised that it needed to be purchased from the parts store. Not to surprised I found that the bulb ...
On 10/1/07 Sears did home service on my refrigerator and yet it was not fixed. I placed a call and was told that I had no choice and had to wait until 10/11/07 because Sears decided that it was the next available appt. And the customer had pay the consequence for the technicians mistake. I called ...