It took 10 days to get a scheduled service appointment. I was given a 4 hour window, when technician was to arrive. Technician never came though I missed work to wait. I phoned 45 minutes before the 4 hours was up and I was told he would still be coming. When they finally told me at 6pm that the ...
Order a mattress & foundation set from Sears.com on Oct 3 to be delivered on Oct 25. Called the day before delivery... Was told "order was stuck in system" Call back next day. Was told on Oct 26 order was "no good" system was backed up and to call back on Oct 27. Done so, ...
I bought a tractor and snow blower from SEARS in Coon Rapids, MN, they told that they will deliver on 24th of october, there was a call on 23rd evening to confirm this, so I took off from my job and waited, on 24th morning I received a call from Sears, that they cannot deliver it today, and after ...
After dealing with Sears "customer service" I can honestly say that I will never buy from this dishonest retailer again. I was told that after my washer had failed several times, I was getting a replacement and that I would hear from them in 24-48 hours. It has been a week now and all I ...
My belief is that the corporate culture of Sears is not committed to quality, or its commitments. Additionally, my experience with Sears leads me to believe that they are not trustworthy in their service commitments. If Sears is not trustworthy in its service commitments, my belief is that one ...
I grew up around Sears appliances and service contracts. When I bought a house, my wife went to sears.com and ordered a stove, a dryer and a dishwasher. She ordered the professional installation along with the items. The items quickly arrived minus the dryer. I was told that the installers would ...