Been dealing with Sears and our problem (dishwasher w / extended warranty... Joke!) for 8 months now! Endless hours on the phone... Mostly on HOLD... Because when they promise to come "right back"... Well, 52 minutes later. You're still waiting! My husband has actually called from his ...
I told the clerk that I wanted a portable dishwasher. We went to the computer and found one for $529. I told her I had found it much cheaper on internet & she said they would match price if I got a printout. I went home, took the number and stock number she gave me & got a printout. When I ...
I ordered a riding lawnmower and accessories on line from Sears to the tune of $2200. Got the order confirmation, and an e-mail saying I would be contacted to set up delivery. Several days go by and I don't hear anything so I log back in and it shows my order canceled. I call customer service and ...
My wife and I bought a Refrigerator from Sears 6 years ago, we have a maintenance agreement on it. On Wednesday Evening after dinner, my wife went into the freezer for some ice cream and discovered the ice cream was actually soup. As was everything in the freezer had melted. We checked the ...
Our Kenmore front load washer stopped washing and spinning. It works great as long as there are no clothes in it. The repairman came yesterday as scheduled and changed the speed control board. I asked him how he came up with his diagnosis, (like what meter or other testing tool did he use?) and he ...
Ok... Sears finally came out to check the refrigerator. Yes, we needed a new compressor that needed to be ordered. But when the service guy checked the next available appointment? Two MORE weeks without a refrigerator, for a total of THREE weeks without a refrigerator during a heat storm. Sigh... ...